1. Definitions

• We," "Us," "Our": Refers to Skinco London.

• "You," "Your": Refers to the customer, client, or user of our website or services.

• "Services": Includes all treatments, consultations, and products offered by Skinco London.

2. Eligibility

To use our services, you must:

• Be at least 18 years old, or have parental/guardian consent if under 18.

• Provide accurate and truthful information during the booking and registration process.

3. Booking & Appointments

a) Scheduling:

• Appointments can be booked online, via phone, or in person.

• All bookings are subject to availability.

b) Cancellations and Rescheduling:

• We require at least 24 hours' notice for cancellations or rescheduling.

• Late cancellations or no-shows may incur a fee of up to 50% of the treatment cost.

c) Late Arrivals:

• If you arrive late, we may reduce your treatment time to avoid impacting other clients.

4. Payments

All prices are listed in GBP and include VAT unless otherwise stated.

• Payments can be made via credit card, debit card, or cash.

• A deposit may be required to secure certain bookings.

• Outstanding balances must be settled on the day of your appointment.

5. Medical & Health Information

You must disclose any relevant medical conditions, allergies, or treatments during your consultation.

Failure to disclose such information may result in adverse reactions, for which we are not liable.

6. Refunds & Returns

a) Services:

• We do not offer refunds for completed services unless required by law.

• If you are dissatisfied, please contact us within 7 days to discuss your concerns.

b) Products:

• Products may be returned within 14 days if they are unused, unopened, and in their original packaging.

• Proof of purchase is required for all returns.

• For more information, please read out Shipping & Returns policy.

7. Liability

• We strive to provide services with the highest level of care and professionalism.

• However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

• Our liability is limited to the cost of the service provided.

8. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of Skinco London.

• You may not reproduce, distribute, or use any content without our prior written consent.

9. Privacy

• Your personal data will be handled in accordance with our Privacy Policy.

10. Website Use

a) Acceptable Use:

• You agree not to misuse our website by introducing viruses, hacking, or engaging in unlawful activity.

b) External Links:

• Our website may contain links to third-party sites. We are not responsible for the content or practices of these external sites.

11. Force Majeure

We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, or government restrictions.

12. Complaints and Feedback

• We welcome your feedback to help us improve our services.

• Complaints should be directed to info@skincolondon.co.uk.
  We aim to respond within 5 working days.

13. Amendments

• We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and, where appropriate, notified to you.

• Continued use of our website and services indicates your acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Thank you for choosing Skinco London. We look forward to providing you with exceptional service!