1. Shipping Policy

a) Processing Time

• Orders are processed within 1-3 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

b) Shipping Methods and Costs

• We offer the following shipping options:

  • Standard Delivery (3-5 business days): £4.99

  • Express Delivery (1-2 business days): £7.99

  • Free Shipping: On orders over £50 (Standard Delivery only).

c) Delivery Locations

• We currently deliver to addresses within the United Kingdom.

• For international shipping inquiries, please contact info@skincolondon.co.uk.

d) Tracking Your Order

• Once your order is dispatched, you will receive an email with tracking details.

e) Delivery Issues

• If your package is delayed, lost, or damaged during transit, please contact us immediately. We will liaise with the courier to resolve the issue.

2. Returns Policy

a) Eligibility for Returns

• Items must be returned within 14 days of receipt.

• Items must be unused, unopened, and in their original packaging.

• For hygiene reasons, we cannot accept returns for skincare or beauty products that have been opened or used, unless they are defective.

b) Return Process

1. Contact us at info@skincolondon.co.uk to initiate a return.

2. Provide your order number and reason for return.

3. We will provide you with a return authorisation number and instructions for returning your item.

c) Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked shipping method for returns.

d) Inspection and Refunds

• Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

• Refunds will be issued to the original payment method within 7-10 business days.

• Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges

• Exchanges are only available for defective or damaged items.

• If you wish to exchange an item, please contact info@skincolondon.co.uk with photos of the defective item.

4. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 7 days of receipt.

• Provide your order number and photos of the issue.

• We will arrange for a replacement or a full refund, including shipping costs.

5. Non-Returnable Items

• Gift cards

• Sale or clearance items

• Opened or used skincare and beauty products (unless defective)

6. Contact Us

For any questions or concerns regarding shipping or returns, please contact:

• Email: info@skincolondon.co.uk

• Phone: +44 78401 41187

Thank you for shopping with Skinco London. We are committed to ensuring your satisfaction with our products and services.